Published Mar 7, 2018

13: Joey Coleman | How to Ensure Lifelong Loyalty

Customer experience expert Joey Coleman reveals how the pivotal first 100 days can cement lifelong loyalty, sharing strategies for combating buyer's remorse, and underscoring the power of personal connections and thoughtful gestures in creating lasting relationships.
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  • Experience Mindset

    emphasizes the importance of cultivating an experience mindset, which he believes leads to a richer and more fulfilling life. He suggests that seeking out experiences over material possessions can bring more happiness and vivid memories. Joey shares his personal adventures, such as jumping off bridges with Tony Robbins and dining next to the pyramids, as examples of how experiences can enhance life 1.

    By incorporating these types of experiences into your life, not only is it richer and more fulfilling, but it gives you a perspective that makes doing the “more mundane” things in life that much easier.

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    He encourages listeners to find local events or try new activities to develop this mindset, highlighting that it's about perspective, not privilege 2.

       

    Human Connection

    Joey discusses how personal interactions and experiences can strengthen emotional connections with others. He argues that in an era of constant digital connectivity, people often feel disconnected, making genuine personal connections more valuable. Joey believes that nurturing these relationships, rather than focusing on constant acquisition, is crucial for long-term success 3.

    People are just people. We got to meet them where they're at.

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    By stepping into others' shoes and understanding their experiences, we can create more meaningful interactions and outcomes, both personally and professionally 4.

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