Employee Discretion
Simon Sinek discusses the importance of employee discretion and how it affects customer service. He argues that companies should give their employees the freedom to make decisions and take care of customers, which ultimately leads to better service. This is a leadership problem, not an employee problem, and companies that prioritize their employees tend to have the best customer service.In this clip
From this podcast
The Jordan Harbinger Show
300: Simon Sinek | How to Play the Infinite Game
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